2.Name and Address of the controller
Black Bear Solution & Hasanovic
Org. No. 924 572 655,
3.What type of personal information we collect?
We only have access/collect information that you voluntarily give us when you make a purchase or via email or other direct contact from you (email, phone number, name, address,….).
4.Why we collect your personal information?
We collect and use your personal information to help you in the shopping experience, to share news, for marketing and otherwise where required by law.
We use your personal information in the following situations:
- Manage your purchase on our website, including processing your orders, returns and complaints.
- Send you notifications of delivery or problems with delivery of your goods.
- Manage your payments.
- Manage inquiries from you via our customer service, via email, phone and social media.
- Handle complaints regarding goods.
- Verify your address to external partners (delivery).
- Send you newsletters and offers.
5.What rights do you have?
You have the following rights:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
- Decide on receiving promotion/marketing material
I you have any question about your rights please contact us via our email: shop[at]blackbearsolution.com.
8.How do we collect personal data?
We collect personal information directly from you when you make purchases, contact us etc.
9.Do we share your personal information?
We don’t not share you personal information with third party except with our partners so that they can fulfil their obligations under the agreement. These are companies that provide payment solutions and delivery of your products. Service providers may only process your personal information in accordance with our agreement and cannot use it for their own purposes.
10.Inappropriate information / content!
We do our best to prevent inappropriate information from appearing on our pages. We respect other people and their opinions, but reserve the right to moderate comments on our blog. We will not tolerate any inappropriate comments and we will be obligated to deleted them.
We use encrypted communication for all transmission of sensitive data. This means that the entire ordering process, from entering your email address (either as a new or existing customer) until you receive an order number is encrypted. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
12.Personal / credit card number
We do not store social security numbers, we only use it for encrypted check with credit card provider during ordering to confirm credit level. If you pay by bank / credit card, we store the number, but this number is only available over encrypted communication even for administrative purposes.